AlpinePass operates this service, a digital platform designed to simplify access to Swiss motorway tolls and integrate with travel planning. This policy describes how we collect, use, disclose, and protect your personal information when you use our site and services. Your privacy is important to us, and we are committed to protecting your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Swiss data protection regulations.
We collect information that you provide directly to us when you use our service. This includes personal details such as your name, contact information (excluding email and phone number as per this policy's requirements, but implicitly collected for service use), payment information, vehicle details required for digital toll access, and information related to your travel plans or preferences if you utilize features such as itinerary integration. We also collect information about your interactions with our site, such as service usage data and technical information about the device and browser you use to access the service.
We use the information we collect for various purposes essential to operating our service and providing you with digital toll access. These purposes include processing your application for and activating your digital motorway vignette, managing your account, processing payments, sending you important notifications and alerts related to your service (such as expiration reminders), providing customer support, improving and optimizing our service offerings, and complying with legal obligations. We process your data based on necessity for the performance of the service contract with you, compliance with legal obligations, or our legitimate business interests where they are not overridden by your data protection rights.
We may share your information with third parties only when necessary for the operation of our service or required by law. This includes sharing relevant data with the competent Swiss authorities for the processing and activation of your digital vignette. We also share information with third-party service providers who perform services on our behalf, such as payment processing. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed. We do not sell or rent your personal information to third parties.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the provision of the service, compliance with legal requirements, and dispute resolution. The retention period is determined based on the type of data, the purpose for processing, and relevant legal or regulatory requirements.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. We use industry-standard security practices, including encryption, secure storage, and access controls, to safeguard your data.
Under applicable data protection laws, you have rights regarding your personal data. These rights may include the right to access your data, rectify inaccurate data, request the erasure of your data, restrict the processing of your data, object to the processing of your data, and receive your data in a portable format. To exercise these rights, you can contact us using the address provided below. We will respond to your request in accordance with applicable law.
Your information may be stored and processed in Switzerland or other countries where our service providers are located. We take appropriate measures to ensure that any transfer of personal data outside of your country complies with applicable data protection laws and that your data remains protected according to the standards described in this policy.
Our site uses cookies and similar technologies to enhance your user experience, analyze site usage, and provide certain functionalities. You can manage your cookie preferences through your browser settings.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our site.
If you have questions or concerns about this Privacy Policy or our data practices, please contact us by postal mail at:
AlpinePass
Via San Gottardo 18
6900 Lugano
Switzerland