Terms and Conditions

Welcome to AlpinePass. These Terms and Conditions govern your access to and use of the services provided by AlpinePass, located at Via San Gottardo 18, 6900 Lugano, Switzerland.

By accessing or using our website and services, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these terms, you must not use our services.

1. Services

AlpinePass provides a digital platform for accessing Swiss motorway vignettes online, facilitating their purchase and activation. Our services include processing applications for digital vignettes, integrating this access into potential travel itineraries, and providing automated alerts regarding vignette expiration.

2. User Accounts

To access certain features of our service, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to provide accurate and complete information during registration and to keep this information updated.

3. Orders and Payment

When you place an order for a digital vignette through AlpinePass, you are making an offer to purchase the selected product. All orders are subject to acceptance by AlpinePass. Payment must be completed using the methods provided on the website. Prices are displayed in the currency indicated and include any applicable taxes unless otherwise stated. AlpinePass is not responsible for any additional fees charged by your payment provider.

4. Vignette Delivery and Validity

Upon successful payment and processing, confirmation of your digital vignette will be delivered electronically as specified during the purchase process. It is your responsibility to ensure that the vehicle details provided are accurate, as the digital vignette is linked to the vehicle's license plate number. AlpinePass is not liable for incorrect information provided by the user. The validity period of the digital vignette is defined by the Swiss authorities and commences as per the official regulations.

5. Cancellations and Refunds

Due to the nature of digital services and the immediate activation or linkage of the vignette to a vehicle upon successful processing, cancellations and refunds are generally not possible once an order has been confirmed and processed. Any exceptions will be handled at the sole discretion of AlpinePass in accordance with applicable consumer protection laws.

6. Intellectual Property

All content on the AlpinePass website, including text, graphics, logos, and software, is the property of AlpinePass or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from the website without explicit written permission from AlpinePass.

7. Limitation of Liability

AlpinePass provides its services on an "as is" and "as available" basis. We do not guarantee that the service will be uninterrupted, error-free, or secure. To the maximum extent permitted by law, AlpinePass, its affiliates, and their respective directors, officers, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangibles, resulting from your use of or inability to use the service, or any unauthorized access to or use of our servers and/or any personal information stored therein.

8. Indemnification

You agree to indemnify and hold harmless AlpinePass, its affiliates, and their respective directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of the service, your violation of these Terms and Conditions, or your infringement of any third-party right.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Switzerland, without regard to its conflict of law principles. Any dispute arising from or relating to these Terms and Conditions or your use of the services shall be subject to the exclusive jurisdiction of the courts located in Lugano, Switzerland.

10. Changes to Terms

AlpinePass reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on the website. Your continued use of the service after any changes constitutes your acceptance of the modified terms. It is your responsibility to review these Terms and Conditions periodically for updates.

11. Contact Information

For questions regarding these Terms and Conditions, you may contact us by postal mail at:

AlpinePass
Via San Gottardo 18
6900 Lugano
Switzerland